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Refund Policy

Returns  Policy

We offer a 100% Money Back Guarantee if you are not satisfied with your purchase. 

General Return Policy: 
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return your item must be in original packaging. and must also be in the original packaging.

Additional non-returnable items: 
Gift cards

To complete your return, we require a receipt or proof of purchase. 
Any item not in its original condition is damaged or missing parts for reasons not due to our error cannot be accepted as a return 
Any item that is returned more than 7 days after delivery will not be refunded

Refunds  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted.

Sale items 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@larissabright.com.au and send your item to Larissa Bright Australia, PO Box 727, Aitkenvale QLD 4814, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: Larissa Bright Australia, 
PO Box 727, Aitkenvale QLD 4814, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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