Have questions about returns or refunds? Expand the sections below for detailed information.
Refund Policy
100% Money Back Guarantee
We offer a 100% Money Back Guarantee if you are not satisfied with your purchase.
General Return Policy
- Our policy lasts 7 days from the date of purchase.
- To be eligible, items must be in their original packaging.
- Non-returnable items: Gift cards
- You will need a receipt or proof of purchase.
- Items not in original condition, damaged, or missing parts due to reasons not caused by us cannot be returned.
- Returns made more than 7 days after delivery will not be refunded.
Sale Items
Only regular-priced may be refunded. Sale items are not eligible for refunded.
Exchanges
- We only replace items if they are defective or damaged.
- For exchanges of the same item, email us at info@larissabright.com.au
and send your item to:
Larissa Bright Australia
Shop 2/45 Maple Street
Maleny QLD 4552, Australia
Gifts
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
- If the gift was sent to the gift giver first, the refund will go to the gift giver.
Shipping
- Return items to:
Larissa Bright Australia
Shop 2/45 Maple Street
Maleny QLD 4552, Australia - You are responsible for return shipping costs. Shipping costs are non-refundable.
- Delivery times for exchanged products may vary depending on your location.
- For items over $75, consider trackable shipping or shipping insurance. We cannot guarantee receipt of untracked items.