Have questions about returns or refunds? Expand the sections below for detailed information.

Refund Policy

100% Money Back Guarantee

We offer a 100% Money Back Guarantee if you are not satisfied with your purchase.

General Return Policy

  • Our policy lasts 7 days from the date of purchase.
  • To be eligible, items must be in their original packaging.
  • Non-returnable items: Gift cards
  • You will need a receipt or proof of purchase.
  • Items not in original condition, damaged, or missing parts due to reasons not caused by us cannot be returned.
  • Returns made more than 7 days after delivery will not be refunded.

Sale Items

Only regular-priced may be refunded. Sale items are not eligible for refunded.

Exchanges

  • We only replace items if they are defective or damaged.
  • For exchanges of the same item, email us at info@larissabright.com.au
    and send your item to:
    Larissa Bright Australia
    Shop 2/45 Maple Street
    Maleny QLD 4552, Australia

Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • If the gift was sent to the gift giver first, the refund will go to the gift giver.

Shipping

  • Return items to:
    Larissa Bright Australia
    Shop 2/45 Maple Street
    Maleny QLD 4552, Australia
  • You are responsible for return shipping costs. Shipping costs are non-refundable.
  • Delivery times for exchanged products may vary depending on your location.
  • For items over $75, consider trackable shipping or shipping insurance. We cannot guarantee receipt of untracked items.